Frequently Asked Questions

Shipping information and Online Store policies

INTERNATIONAL SHIPPING INFORMATION

We now offer reduced flat fee for international shipping. Shipping rates are now based on destination region at a flat rate. You save more when you order more, regardless of the amount in your shopping basket.  And if you order above a certain order value, shipping is free! To offer you the best service and ensure fast worldwide deliveries, your checked out basket will be delivered by TNT or Fedex.

What is the flat shipping rate and when is fee shipping applicable?

We deliver to major cities in the regions at a flat fee. Free shipping is applicable when your order is above the values stated below for the respective shipping destination:

Malaysia, Vietnam, Hong Kong, Indonesia, Philippines, Taiwan, Thailand, South Korea
- order value SGD100 and below: reduced flat shipping rate of $20
- order value above SGD100: free shipping

Brunei, Japan, China, India
- order value SGD150 and below: reduced flat shipping rate of $30
- order value above SGD150: free shipping

Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Liechtenstein, Mexico, New Zealand, Norway, Poland, Portugal, Spain, Sweden, Switzerland, Turkey, United Kingdom, United States
- order value SGD200 and below: reduced flat shipping rate of $40
- order value above SGD200: free shipping

When do we deliver?

Our museum shop staff will prepare, pack, and arrange for delivery within  2 working days when you check out your shopping basket. A delivery tracking code will be emailed to you once the shipment has been arranged. You will be able to track the shipment based on the delivery tracking code.

When can I expect the paracel?

Delivery days depends on the destination countries. Delivery to countries in South East Asia generally takes around 2 to 4 days, and 3 to 9 days for countries in Asia, Europe, North America and Oceania

Do I have to pay additional taxes and duties for my order?


The amount paid for your order from our web store does not include any tax or duties. Depending on the delivery address, additional taxes and duties may be chargeable. TNT or Fedex will contact the receiver to collect these charges before the parcel can be delivered. 

Please note: From July 1, 2021, VAT will be charged on all commercial goods imported into the EU, regardless of value.

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LOCAL DELIVERY INFORMATION

We offer free local shipping for delivery in Singapore for non-urgent parcels (no minimum order required). Delivery is chargeable if you need the parcel more urgently. We offer a 2-day and a same-day delivery service.

When do we deliver?

Our museum shop staff will prepare, pack, and arrange for delivery within 2 working days when you check out your shopping basket. An email will be sent to you once delivery has been arranged.

Free Local Delivery

This free local delivery option can take up to 4 days, although we always try to have it delivered within 3 days.

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What types of payments are accepted?

We accept Paypal and direct credit card payments (Visa, Mastercard & American Express). Payments are processed securely and your credit card information is never stored.

RETURNS

Purchased item(s) are non-exchangeable or refundable, unless the item is damaged, defective or because of an error on our part. In the case where the item needs to be returned, please write in to us at museum@red-dot.sg within 3 days of receiving your order and indicate your order number and pictures of the item. Returned product must remain in its original condition and packaging. We will arrange for a pick-up or schedule a re-delivery on a case by case basis.

Still have a question?

Email museum@red-dot.sg and we'll get back to you as soon as we can!